Orders & Shipping

How long does delivery take?

We aim to dispatch orders within 1–3 business days. You will receive a confirmation email with tracking information once your order has shipped.

Do you ship internationally?

Yes, we offer international shipping. Delivery times and any applicable customs charges vary by destination.

How can I track my order?

Once your order ships, you'll receive an email with a tracking link so you can follow its progress.

Returns & Exchanges

What is your return policy?

We want you to love your Lumiiere Noor piece. Please see our Return and Refund Policy for full details on eligibility and how to start a return.

Can I exchange an item?

If you'd like a different size or style, please contact us at info@lumiierenoor.com and we'll be happy to help.

How do I start a return?

Email us at info@lumiierenoor.com with your order number and we'll guide you through the next steps.

Product Care & Materials

How do I care for my jewellery?

Store your pieces in a dry place away from direct sunlight, and avoid contact with perfume, lotion, and water to help preserve their finish.

What materials are used?

Each product page lists the specific materials used for that piece. If you have a question about a particular item, feel free to contact us before purchasing.

Payment

What payment methods do you accept?

We accept major debit and credit cards, along with other secure payment options available at checkout.

Is my payment information secure?

Yes. All payments are processed securely and we never store your full card details.

Still Have Questions?

We're happy to help. Reach out via our Contact page or email us directly at info@lumiierenoor.com.